R E Lonsdale, D A Stoker and C J Urquhart (Project Directors), Department of Information Studies, University of Wales Aberystwyth, Llanbadarn Campus, Aberystwyth SY23 3AS. Tel 01970-622188, Fax 01970-622190, e-mail rel@aber.ac.uk
C J Armstrong, Centre for Information Quality Management, Information Automation Limited, Penbryn, Bronant, Aberystwyth SY23 4TJ. Tel 01974 251302, Fax 01974 251441, e-mail lisqual@cix.co.uk

The views expressed in this report are those of the authors and do not necessarily reflect those of the Department of Information Studies, the University of Wales, Aberystwyth, the Centre of Information Quality Management, or of JISC.

© Department of Information Studies, the University of Wales, Aberystwyth, the Centre of Information Quality Management, 2000

Section 1:
Executive Summary

Section 2:
Introduction

Section 3:
Literature search methodology

Section 4:
EIS taxonomy

Section 5:
Strand A: User behaviour - Aims, Literature review and Methodology

Section 6:
Strand A: User behaviour - Results

Section 7:
Strand C: Survey of EIS provision and purchasing

Section 8:
Implications and recommendations

Section 9:
References

Appendices
Appendix 1:
Taxonomy
Appendix 2:
Work schedules
Appendix 3:
Exception plan
Appendix 4:
JUSTEIS Sample: Departments
Appendix 5:
Final list of contributing HEIs (both strands)
Appendix 6:
First e-mail sent to main survey departments
Appendix 7:
Initial e-mail to librarians at participating departments
Appendix 8:
Exception plan advisory letters
Appendix 9:
E-mail to enlist staff and student volunteers
Appendix 10:
Survey instrument (Strand A)
Appendix 11:
E-mail and postal survey instrument (Strand A)
Appendix 12:
Survey instrument (Strand C: purchasing intentions)
Appendix 13:
Survey instrument (Strand C: Web site survey)
Appendix 14:
NUD*IST hierarchy of categories
Appendix 15:
Minutes of Advisory Board meetings
Appendix 16:
Team meeting dates and outline agenda
Appendix 17:
Exception project (sample)